One inbox, one person reading it. Email is the fastest way to reach us.
Replies land within a day Monday to Friday, Australian Eastern Time. myCocoon is on the App Store. One person reads the inbox; there is no ticketing portal.
We post app updates and notes from the build at @mycocoonapp. It is not a support channel. For anything about your account, a bug, or the app itself, email us instead.
Reporting a bug
Include your iOS version, the myCocoon version from the More tab, what happened, and what you expected instead. The support page has the full checklist.